Privacy Policy

This document duly constitutes an “electronic record” as defined under the Information Technology Act, 2000 (hereinafter referred to as “the Act”), and as used in various applicable rules made there under as well as the amended provisions pertaining to electronic records in various other statutory legislations, as amended by the Act. This electronic record is automatically generated by a computer system and does not necessitate any digital, electronic or physical signatures.

Thank you for visiting https://www.bharatemart.com (hereinafter referred to as the "Website"). Tripta Technologies Ltd, is a company duly incorporated under the Companies Act, 2013, having its registered office at Second floor, Sadoday, 77 Central Avenue, Ahead of Gandhi Putla. Nagpur - 440032 (hereinafter referred to as "we", "us" or "our"). We care about your privacy and want you to be familiar with how we collect, use, and disclose data, and are dedicated to protecting the privacy of each and every person who shares such information with us or whose information we receive.

This Privacy Policy (hereinafter referred to as the "Privacy Policy") is applicable to the storage, disclosure, collection, receipt, processing, transfer and protection and usage (collectively referred to as "Utilization") of your Personal Information (as defined hereunder) when the user of the Website (hereinafter referred to as "User" or "you") makes use of our Website or avails any services offered by us through the Website.

The terms which have been capitalized but have not been defined anywhere in this Privacy Policy shall be accorded the same meaning as has been done in our Terms and Condition of Use. Further, this Privacy Policy, along with the Terms and Conditions of Use, govern the use of our Website, to ensure that the information collected from you is used judiciously and strictly for relevant purposes only.

BY AVAILING THESE SERVICES OR OTHERWISE GIVING US YOUR INFORMATION, IT SHALL BE DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO THE VARIOUS PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY. YOU HEREBY AGREE TO BE BOUND BY THE PRIVACY POLICY, AND CONSENT TO THE COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY BY US. WE UNEQUIVOCALLY RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PROVISONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR UNILATERAL DISCRETION, AT ANY POINT OF TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, WE SUGGEST YOU DO NOT AVAIL ANY OF THE SERVICES AND NEITHER SHARE ANY INFORMATION WITH US. IF YOU ARE USING THESE SERVICES ON BEHALF OF SOMEBODY ELSE OR ON BEHALF OF AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

CONSENT:
You hereby acknowledge that this Privacy Policy constitutes a part of the user terms of the Website and other services provided by us, and that by accessing the Website or by otherwise providing us with your Personal Information or by making use of the services provided by the Website, you unequivocally signify your (i) acceptance to the Privacy Policy, and (ii) consent for the Utilisation of your Personal Information in accordance with the terms of this Privacy Policy.
You hereby acknowledge that you are over the age of 18 (Eighteen) years and the Personal Information provided is out of your own free will.
In the event that you are using these services on behalf of any other person (for example, as a legal representative of a person with unsound mind) or entity (for example, your employer), you assent that you are authorized by such individual or entity to:
accept this Privacy Policy on behalf of such individual’s or entity’s behalf, and
provide consent for the Utilisation of your Personal Information in accordance with the terms of this Privacy Policy. Further, you hereby acknowledge that the Utilization of your Personal Information by us is necessary for the purposes identified hereunder.
The User has the discretion to not provide us the Personal Information sought to be collected, by simply not availing the services of the Website. The User also has an option to withdraw their consent at any point of time, provided that such withdrawal of consent is duly intimated to us in writing at customer-connect@triptatechnologies.com. If you do not wish to provide us with your Personal Information, or if you choose to withdraw such consent at any point of time, please note that this may result in us being unable to provide you with our services, and even the termination of an existing relationship that you may have with us.
Our Website is also accessible to people under the age of 18 (Eighteen). We strongly encourage parents and guardians to supervise the online activities of their minor children and consider using parental control tools. These tools can be useful in preventing minors from disclosing their name, address, or other personal information without parental permission on online platforms. Although the Website and services are not intended for use by minors, we respect the privacy of minors who may inadvertently use the Website. We do not knowingly collect any Personal Information from children (without the consent of their parents/guardians). Please contact us at customer-connect@triptatechnologies.com, if you are aware that we may have inadvertently collected Personal Information from a child, and will strive to delete that information as soon as possible.
PERSONAL INFORMATION COLLECTED:

In order to provide our services, we might require you to voluntarily disclose certain information to us (collectively referred to as "Personal Information") that may personally identify you. You hereby consent to the collection of such information by us. This includes (but is not limited to) the following:

Name of the User;
Date of birth;
Age;
Gender;
Phone number/mobile number;
Email address;
Residential Address (including country and pin/postal code);
Financial/payment and KYC information (such as passport, driving licence, Aadhar number, proof of possession of Aadhaar number, job card issued by NREGA duly signed by an officer of the State Government, Voter's Identity Card issued by the Election Commission of India, or letter issued by the National Population Register containing details of name and address);
Banking credentials;
PAN card;
GST registration;
Corporate identification number;
Records (electronic or otherwise) of interaction with our representatives;
Your usage details such as location of use, time, frequency, duration and pattern of use, features used and the amount of storage used;
Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files, the pages of our Website that You visit, the time and date of Your visit, the time spent on those pages and other statistics (collectively referred to as the "Log Data");
Profile photo; and
Any other information that is willingly shared by you.
HOW WE COLLECT PERSONAL INFORMATION:

The procedure by which we collect your Personal Information includes, but is not limited to, the following:

When you access our Website or use any features on our Website;
When you provide us with your Personal Information;
Through use of cookies (also discussed below); or
During the course of services provided to you by us;
Through your computer/device, once you have granted permissions to our Website;
Through our representatives;
We collect information that your browser/app sends whenever you visit our Website, such as the Log Data. In addition, we may use third party services to collect, monitor and analyse such Log Data.
USE OF PERSONAL INFORMATION:

Your Personal Information may be used for various purposes (collectively referred to as "Purpose(s)") including but not limited to the following:

To provide services on the Website;
To administer and manage this Website, communicate with you about this Website, process your request for information, or otherwise complete a transaction or service you request or authorize;
To resolve any customer support related issues;
To perform research and analysis for our understanding, information, analysis, services and technologies in order to provide all users improved quality of care; and customize or personalize your user experience and the content we deliver to you, including to provide you with content that is more relevant to you;
To contact you via phone, SMS or email for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;
To send promotional and marketing emails from us or any of our channel partners via SMS, email, snail mail or third-party communication services such as Mailchimp, Facebook etc.;
To contact you via mobile number, SMS or email for appointments, technical issues, payment reminders, obtaining feedback or any other security related announcements;
To advertise our products and services and the products and services of other third parties;
To administer or otherwise carry out our obligations in relation to any agreement you have with us;
To transfer information about you, if we are merged with another company;
To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to you;
For purposes of KYC verification;
To build your profile/user account on the Website;
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you or as otherwise required by law.
SHARING AND TRANSFERRING OF PERSONAL INFORMATION:
We may disclose the collected Personal Information to our representatives or any other third parties to comply with the applicable laws and regulations. We also reserve the right to disclose your Personal Information to third parties in an anonymous or aggregate form, to understand marketing and customer trends and patterns and manage and improve our business relationships. We provide your Personal Information to our business partners, representatives and third party processors to administer and process for the purposes notified to you in this Privacy Policy, and we may also share such details with third parties (such as auditors or legal advisors) to obtain further professional advice and services. Any such processing shall be governed as per the requirements under the existing laws of the country, and any and all of your statutory data protection rights shall be protected. You hereby authorize us to transfer, exchange, share, and part with all or any of your Personal Information, across borders and from your country to any other countries across the world with our affiliates/agents/third party service providers/partners/banks and financial institutions for the Purposes specified under this Privacy Policy or as may be required by applicable law.
While we generally do not seek data that may be considered “special” or “sensitive” personal data (e.g., government-issued identification numbers or information related to an individual’s racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background, or trade union membership) from visitors of this Website, we ask that you do not provide such data unless specifically asked. If we specifically require “special” or “sensitive” personal data in connection with one or more of the uses described below, we will request your consent to use the data in accordance with this Privacy Policy. If you voluntarily share with us or post/upload any “special” or “sensitive” personal data to this Website for any other reason, you consent that we may use such data in accordance with applicable law and this Privacy Statement.
You hereby consent to the publication of feedback on our Website as obtained by you.
You hereby acknowledge that some countries where we may transfer your Personal Information may not have data protection laws in place or which may not be as stringent as the laws of your own country. You acknowledge that it is adequate that when we transfer your Personal Information to any other entity within or outside India, we shall be bound to only place contractual obligations on the transferee which will require the transferee to adhere to the provisions of this Privacy Policy, and we shall not be further liable for undertaking any activities to secure such Personal Information, or a breach thereof.
User’s financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, the User is advised to exercise discretion while saving the payment details, such as with their browsers etc.
Relevant third parties as part of a corporate transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with a bankruptcy or similar proceeding);
The User acknowledges that we may be obligated by law to disclose or transfer your Personal Information with Courts and/or any Government agencies, such as for the purposes of verification of identity, or for prevention, investigation, detection, prosecution, and punishment for offences, or for compliance with other laws. The User hereby consents to disclosure or transfer of their Personal Information in these instances.
Please note that any information or materials you post or disclose on this Website via message boards, chats, profile pages, blogs, and other services (including social media services) are publicly available and will be seen by other visitors to this Website. You should consider this when deciding to disclose any personal data or any other information on this Website.
In any case, we are not responsible for the confidentiality, security or distribution of your Personal Information by third-parties outside the scope of our agreement with such third-parties. Further, we shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond our reasonable control, including but not limited to- acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
We may share your Personal Information with our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of our services.
USE OF COOKIES:
We, our third party service providers and our partners use "cookies" (i.e., small text files placed on your device) and other similar technologies (such as pixels and pixel tags, ad tags, clear GIFs, and Javascript) to enable certain functions and to enhance your online experience at our Website. "Cookies" are files that can identify you as a unique customer and store your personal preferences as product preferences to tell us which site pages you have visited and in what order. We use these technologies for security purposes, to help you navigate this Website, to display information more effectively, to better serve you with tailored information on this Website, and to gather statistical information about how visitors use this Website in order to continually improve its design and functions.
We reserve the right to store both permanent cookies (i.e. those which remain on your device until you delete them or they expire) and temporary cookies (i.e. those which expire when close your browser) on your electronic device to store certain data. If you do not want data to be collected from your device via cookies, most browsers have a setting that allows you to decline the use of cookies. Some features of this Website may not work properly if you decline the use of cookies. You can even erase these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.
We do not control the use of cookies by third parties. Please note that we are not responsible for practices by such third parties, and those practices are subject to those companies’ own policies.
SECURITY:
The security of your Personal Information is of paramount importance to us. We have adopted certain reasonable security practices and procedures for the security of your information, which include role-based access, password protection, secure communication, encryption and other similar procedures to ensure that the Personal Information collected is secure.
We restrict access to your Personal Information to us and our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy, provided that such entities agree to abide by this Privacy Policy.
While we will endeavour to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, no data transmission over the internet or data storage system can be guaranteed to be 100% (One Hundred Percent) secure. Consequently, we will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused in relation to your Personal Information.
THIRD PARTY LINKS:

During your interaction with us, you may be redirected to other third party website (via links, hyperlinks or any other source) which are neither owned nor managed by us (“Third-party Websites”). Various Users may also provide such links and hyperlinks of Third-party Websites (such as via the comments section). The listing of such Third-party Websites (by you, other Users or by us) does not in any manner imply that we or our affiliates endorse the practices of the linked website. Such Third-party Websites are governed by their own terms and conditions and when you access such Third-party Websites, you will be governed by the terms of such Third-party Websites. Even third-party logos, brands & names used on this Website are the property of their respective owners. You are advised to use your own discretion while accessing any Third-party Websites. We do not make any representations regarding the availability, quality, performance or genuineness of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites, and shall not be liable for any loss or damage arising out of your use of Third-party Websites.

ACCESS:

If you need to update your Personal Information, or have any issues with respect to our usage of your Personal Information, or you wish that your Personal Information is no longer used, you may send us an email at customer-connect@triptatechnologies.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.

If you no longer want to receive electronic newsletters or other marketing communications from us, you can click on the ‘unsubscribe’ link at the bottom of such communications/emails.

COMPLIANCE WITH LAWS:

The contents of this Privacy Policy are governed by the laws of the Republic of India. You are not allowed to avail the services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

TERM OF STORAGE OF PERSONAL INFORMATION:
We may store records of communications, including phone calls and emails received and made for making enquiries, orders, feedback or for any other reason, we will be the exclusive owner of such data and records.
We will store your Personal Information at least for a reasonable period of time from the last date of use of the services, Website or for such period as may be required by law.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, you may notify us of such changes by either making the change on our member information page yourself, or by contacting us at customer-connect@triptatechnologies.com. We will make an effort in good faith to update the Personal Information within a reasonable time. If you provide any information that is untrue, inaccurate, out of date or incomplete (or later becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete- we may, at our sole discretion, discontinue the provision of services to you. There may be circumstances where we will not be willing to correct, delete or update your Personal Information despite your communication to do so, including where: (a) the Personal Information is in the nature of opinion and is required and stored solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not yet been completed.
CHANGES TO THE PRIVACY POLICY:
We reserve the right to change, modify, add, delete or in any other manner update the terms of this Privacy Policy from time to time, at our unilateral discretion, to reflect company initiatives and policies, changes in the law or technology or changes in our practices regarding the collection and use of Personal Information, as the case may be.
When we update our Privacy Policy, we will intimate you of such changes via an email sent to your email address registered with us or on the Website. If you do not agree to the amendments, please do not use the Website or services any further. By continuing to use the Website, you will be deemed to have consented to the latest version of the Privacy Policy.
GRIEVANCE OFFICER:

In accordance with the applicable laws, we have appointed a grievance officer, to address any queries, concerns or grievances that you may have with regard to the processing of your Personal Information. If you have any such grievances, please write to our grievance officer at customer-connect@triptatechnologies.com and our officer will attempt to resolve your issues in a reasonable and timely manner.